Phone Avenue, located in Houston at 1000 West Oaks Mall, is a well-regarded cell phone store that also specializes in mobile phone repairs and cell phone accessories. With a solid rating of 4.3 based on 29 reviews, Phone Avenue has earned a reputation for delivering quality service and customer satisfaction. The store offers a wheelchair-accessible entrance, ensuring accessibility for all customers.
Many customers appreciate the professionalism and skill of the technicians at Phone Avenue. Reviews highlight successful repairs on various iPhone models, including screen replacements and unlocking services. Clients often praise the team’s patience and dedication, especially in challenging cases, where they go above and beyond to find solutions or offer fair trade options when repairs are not feasible. This commitment reflects a customer-first approach, which fosters trust and loyalty.
In addition to repair services, Phone Avenue offers budget-friendly options for purchasing both Android and iPhones, sometimes with convenient financing plans such as same-as-cash offers for 90 days. Customers have also noted the store’s willingness to help with various cell phone needs, from prepaid plans to device upgrades, making it a one-stop destination for many mobile users.
While most reviews are overwhelmingly positive, highlighting attentive service and fair pricing, a small number of customers have expressed concerns about specific repair outcomes and customer service experiences. However, these critiques serve as opportunities for the business to continue improving its operations and customer communication.
Overall, Phone Avenue stands out as a reliable and accessible option for anyone in Houston looking for quality phone repairs, accessories, or mobile devices. Their combination of skilled service, reasonable prices, and a comprehensive range of offerings makes them a valuable resource for the local community’s mobile technology needs.