The FIX - Westfield Montgomery

Located conveniently near Starbucks on Democracy Boulevard in Bethesda, The Fix – Phone Repair, Tablet Repair & Computer Repair offers an exceptional blend of expertise and customer service in mobile device and electronics repair. With a strong reputation built on over a thousand customer reviews and an impressive 4.8-star average rating, this shop stands out as a trusted destination for anyone facing issues with their phones, tablets, or computers.

The Fix specializes in mobile phone repairs but extends its services to include tablet and computer repairs, making it a versatile choice for a broad range of tech needs. Customers appreciate the staff’s friendliness and helpfulness, often highlighting personalized experiences such as receiving complimentary screen protectors or thoughtful attention to their pets. The team’s professionalism is evident in their quick turnaround times, with many repairs like battery replacements and screen fixes completed within 45 minutes.

Accessibility and inclusivity are core values here, with the business offering on-site parking, wheelchair-accessible entrances, seating, and restrooms, as well as being recognized as an LGBTQ+ friendly and transgender-safe space. This welcoming environment ensures every customer feels comfortable and respected.

While the majority of feedback is highly positive, indicating excellent value compared to official service centers like Apple, there have been a few instances where communication and part availability posed challenges. However, The Fix shows a commitment to addressing concerns transparently and maintaining honesty, which speaks to their dedication to customer satisfaction.

Open seven days a week, with extended weekday hours, they provide convenience for busy customers. Whether you need a quick screen repair, battery replacement, or reliable advice on accessories and upgrades, The Fix offers a dependable and friendly service experience that has made it a standout repair shop in the Bethesda community.