Verizon

Verizon, located at 1190 16th St SW Suite 200 in Rochester, MN, is a trusted telecommunications store offering a comprehensive range of wireless products and services. As a prominent cell phone store and telephone company, this location serves the community with a variety of options including cell phones, wireless plans, and accessories. Customers appreciate the convenient services such as delivery, in-store pick-up, and on-site support, along with amenities like wheelchair-accessible parking and free Wi-Fi, which enhance the overall shopping experience.

This Verizon store operates with extended hours throughout the week, opening from 9 AM to 7 PM Monday through Saturday, and from 10 AM to 5 PM on Sundays, providing flexible access for customers with diverse schedules. The staff are known for their dedication and professionalism, consistently delivering personalized and patient service. Customers frequently commend team members like Stacie, Michael, and Ellie for going above and beyond in assisting with phone upgrades, plan selections, and technical troubleshooting. Their expertise and friendly demeanor contribute to a welcoming environment where clients feel supported and confident in their choices.

The store has garnered positive feedback for exceptional customer care, notable especially during unexpected situations. One customer praised the team for their kindness and attentiveness during a tornado warning, highlighting the staff’s commitment to customer safety and comfort. Many reviewers emphasize the patience and thoroughness of the team, making the often daunting process of purchasing phones and plans smooth and enjoyable.

Overall, Verizon’s Rochester location is recognized as a reliable and customer-focused establishment, blending knowledgeable service with genuine care. Whether upgrading devices, exploring new plans, or seeking technical help, this store stands out as a dependable option for wireless needs in the community.