Last Updated Date: February 26, 2025
These Terms and Conditions (“Terms”) govern your use of the services provided by Repair Bros LLC (“we,” “us,” or “our”), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.
1. Services Provided
We provide cellphone and electronic device repair services. We will diagnose the problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.
2. Estimates and Payment
Estimates are based on an initial assessment and may change if additional issues are discovered. If the repair cost increases, we will notify you and obtain your express authorization—either in writing, electronically, or verbally..
Payment is due upon completion of the repair.
A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.
3. Data Loss
Important: You are solely responsible for backing up all data. While we take reasonable precautions, you acknowledge that repairs may result in data loss or corruption. To the extent permitted by California law, we are not liable for loss of data, including photos, contacts, applications, passwords, or other digital content.
While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.
4. Warranty
We offer different types of warranty based on our repair services. The warranty covers defects in workmanship and parts used in the repair, for the duration of the warranty which is different based on the repair services.
The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the device.
Warranty is void only for damage or tampering caused by third-party service
To claim warranty service, you must return the device to us with proof of purchase.
5. Limitation of Liability
To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
6. Abandoned Devices
If you fail to pick up your repaired device within 60 days after we notify you that it is ready, we may consider the device abandoned under California Civil Code §2080–2080.10. We will attempt to contact you via verbal, written or electronic communication before considering a device abandoned.
We will make reasonable efforts to contact you before disposing of an abandoned device.
We may sell or otherwise dispose of abandoned devices to recoup our costs.
7. SMS/Text Messaging
We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.
- Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Repair Bros LLC for the specified purposes. Consent may be obtained verbally, electronically, or in writing, and is not a condition of purchase.
- Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
- Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.
- Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
- 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.
- Permitted Message Types: We only send the following types of SMS messages:
- Appointment Reminders: Notifications about upcoming scheduled appointments.
- Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
- Missed call: If we miss a call from you, we’ll drop you a message
- Review request: If we have completed a repair, we request you share your feedback on our Google profile.
- No Sharing of Information: We will not share your mobile number with any third parties for their own marketing purposes.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles.
9. Dispute Resolution
Any dispute arising out of or relating to these Terms shall be handled in accordance with Section 15 (Arbitration Clause) below. For questions, you may contact us at 916-596-6162, but phone communication does not constitute a method of dispute resolution.
10. Entire Agreement
These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
12. Changes to These Terms
We may update these Terms from time to time. We will post any changes on our website and update the “Last Updated Date” at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Repair Bros LLC
916-596-6162
5112 Madison Ave Suite 103
Sacramento, CA 95841
myrepairbros@gmail.com
14. Directory
a. Directory Purpose
The Directory is provided for informational purposes only. It lists businesses, including third-party businesses and businesses owned or operated by the Directory Owner. Inclusion in the Directory does not constitute endorsement, recommendation, or partnership unless expressly stated.
b. Accuracy of Information
The Directory Owner strives to maintain accurate and up-to-date information; however, all listings are provided “as-is.” The Directory Owner does not warrant the completeness, reliability, or accuracy of any business information. Users are responsible for verifying the details of any business listed before engaging with it.
The Directory includes information submitted by third-party businesses and users. Under the Communications Decency Act (47 U.S.C. §230), the Directory Owner is not responsible for the accuracy of third-party content and is not liable for user reviews, business submissions, or claims made by listed businesses
c. Ownership of Listings
The Directory may include businesses owned or operated by the Directory Owner. Such relationships do not guarantee preferential treatment, and all listings are intended to be presented in a fair and transparent manner. Any ownership interests will be disclosed upon request.
d. No Liability
To the fullest extent permitted by law and consistent with 47 U.S.C. §230, the Directory Owner is not liable for any interactions, transactions, or disputes between users and listed businesses. All engagement with listed businesses is solely at the user’s discretion.
e. Listing Content and Submissions
Businesses may request to update or remove information. By submitting listing information, the submitting party warrants that the information is accurate and that they have the authority to provide it. The Directory Owner reserves the right to edit, decline, or remove listings at any time.
f. Intellectual Property
All Directory content, including layout, design, and proprietary descriptions, is protected by applicable intellectual property laws. Users may not copy, scrape, or reproduce Directory content without prior written permission.
g. Changes to the Directory or Terms
The Directory Owner may update, modify, or discontinue the Directory or these Terms at any time. Continued use of the Directory constitutes acceptance of any updated Terms.
h. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the jurisdiction in which the Directory Owner operates, without regard to conflict-of-law principles.
i. Sponsored Listings
The Directory includes both standard listings and Sponsored Listings. Sponsored Listings are paid placements or listings that receive enhanced visibility, priority placement, featured positioning, or other promotional benefits within the Directory. Sponsored Listings may appear at the top of search results, in highlighted sections, or in other preferred locations.
j. Identification of Sponsored Listings
Sponsored Listings will be clearly labeled as “Sponsored,” “Featured,” “Promoted,” or another similar disclosure so users understand that the business has paid for enhanced placement. The presence of a Sponsored Listing does not constitute an endorsement, guarantee, or recommendation by the Directory Owner.
k. Directory Owner’s Businesses
The Directory Owner may list its own businesses and, where applicable, may designate them as Sponsored Listings. In such cases, the same “Sponsored” or similar disclosure will be applied to ensure transparency and compliance with applicable laws, including California consumer protection regulations and the Federal Trade Commission’s advertising guidelines.
l. No Influence on Non-Sponsored Listings
Payments for Sponsored Listings do not influence the accuracy, ranking, treatment, or visibility of unpaid listings. Non-sponsored listings are displayed based on the Directory’s standard criteria.
15. Arbitration Clause
a. Agreement to Arbitrate
Any dispute, claim, or controversy arising out of or relating to these Terms, the Directory, or the use of any services provided by the Directory Owner shall be resolved exclusively through binding arbitration in the State of California, and not in a court of law.
By agreeing to these Terms, you are waiving your right to a judge or jury trial. All disputes will be resolved exclusively through binding arbitration as described below, except claims eligible for California Small Claims Court.
b. Governing Law and Rules
The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, or such other rules as the parties may mutually agree upon. California law, including the California Arbitration Act (CAA), shall govern the interpretation and enforcement of this clause.
c. Location of Arbitration
Unless otherwise agreed, arbitration shall take place in the county in California where the Directory Owner maintains its principal business address. The proceedings may be conducted in person, via video conference, or by written submissions, as permitted by the arbitrator.
d. Arbitrator’s Authority
The arbitrator shall have exclusive authority to resolve any disputes regarding the scope, interpretation, enforceability, or validity of this arbitration clause. The arbitrator may award any remedy available in a court of competent jurisdiction, consistent with California law.
d. Waiver of Class Actions
To the maximum extent permitted by law, the parties agree to arbitrate only on an individual basis. Class actions, consolidated actions, private attorney general actions, or representative actions are not permitted. If this waiver is found unenforceable with respect to a particular claim, that claim shall proceed in court, while the remaining claims proceed in arbitration.
User may opt out of arbitration within 30 days of initial purchase or use by notifying us in writing.
e. Small Claims Exception
Either party may bring an individual claim in California Small Claims Court if the claim qualifies and remains in that forum.
f. Fees and Costs
Arbitration fees shall be allocated in accordance with the applicable AAA rules. The arbitrator may award attorneys’ fees and costs only if permitted by California law.
g. Severability
If any part of this arbitration clause is found unenforceable, the remainder shall remain in effect, except as provided in the class-action waiver section.
DEVICE RETURN & WARRANTY POLICY
DEVICES(S) CAN BE RETURNED SAME DAY FOR A FULL REFUND OTHERWISE; ALL SALES ARE FINAL.
NO RETURNS WILL BE ACCEPTED WITHOUT PURCHASE RECEIPT, ORIGINAL PACKAGING, AND ALL ACCOMPANYING ACCESSORIES.
DEVICES(S) MUST BE RETURNED IN THE ORIGINAL CONDITION WITHOUT ANY PERSONAL DATA OR ACCOUNTS (I.E. ICLOUD, GOOGLE, SAMSUNG, ETC) ON THE DEVICE.
NEW AND REFURBISHED DEVICE(S) SALES ARE SUBJECT TO A LIMITED 14 DAY IN-STORE WARRANTY UNLESS SPECIFIED. WARRANTY COVERS POSSIBLE DEFECTS EXCLUDING LIQUID AND PHYSICAL DAMAGE. DEVICE WARRANTY IS VOIDED IF THE DEVICE HAS BEEN WORKED-ON, OPENED, AND OR DISASSEMBLED BY ANYONE OTHER THAN REPAIR BROS OR ITS AFFILIATES.
Customer acknowledges the device is sold AS-IS and may contain undisclosed cosmetic wear. All known defects, if any, are disclosed at time of sale..
SOFTWARE MODIFICATION SUCH AS JAILBREAKING OR ROOTING WILL VOID DEVICE(S) WARRANTY.
ACCESSORY RETURN & WARRANTY POLICY
ACCESSORIES CAN BE RETURNED SAME DAY FOR A FULL REFUND OR WITHIN 7 DAYS FOR STORE CREDIT BUT WILL BE SUBJECT TO A 20% RESTOCKING FEE.
NO RETURNS WILL BE ACCEPTED WITHOUT PURCHASE RECEIPT, ORIGINAL PACKAGING, AND ALL ACCOMPANYING ACCESSORIES. ACCESSORIES MUST BE RETURNED IN THE SAME CONDITION.
DEVICE REPAIR POLICY
ALL REPAIRS INCLUDE A NON-REFUNDABLE DIAGNOSTIC FEE. DIAGNOSTIC FEE(S) VARY DEPENDING ON DEVICE(S) AND ARE SUBJECT TO CHANGE AT ANY TIME. ALL REPAIRS ARE NON-REFUNDABLE. MOST REPAIRS INCLUDE A LIMITED 14-DAY WARRANTY FOR MANUFACTURED DEFECTS WITH PROOF OF PURCHASE RECEIPT. ANY PRE-EXISTING DEVICE(S) PROBLEMS THAT WERE NOT ADDRESSED AT TIME OF DIAGNOSTIC ARE NOT AND WILL NOT BE COVERED UNDER WARRANTY.
Diagnostic fee must be approved by customer before service begins.
LIQUID DAMAGE DEVICES ARE WORKED ON FOR DATA RECOVERY ONLY.
Customer understands and agrees liquid-damaged devices have no guarantee of success and may deteriorate further during repair.
Customer understands that repairs involve handling fragile electronics and that device failure can occur during standard repair procedures. No outcomes are guaranteed, and service fees cover labor and diagnostic time regardless of repair success.
WARRANTY DOES NOT INCLUDE GLASS SEPARATION, FRAME DAMAGE IN ANY FORM INCLUDING BUT NOT LIMITED TO; DINGS, DENTS AND OR BENDS, SCRATCHED SCREENS, CRACKED SCREENS, PHYSICAL DAMAGE AND OR LIQUID DAMAGE.
Due to the nature of micro-soldering and existing board conditions, no warranty is provided
NON-COMPLETED REPAIR CANCELLATIONS ARE SUBJECT TO A RESTOCKING FEE EQUAL TO 25% OF THE TOTAL REPAIR COST.
TOTAL REPAIR COST IS SUBJECT TO CHANGE DUE TO MARKET PRICE FLUCTUATION OF PARTS.
Customer acknowledges special-order parts cannot be returned to suppliers, and therefore are non-cancelable.
ALL DIAGNOSTICS ARE FREE WITH REPAIR OF THE DEVICE. OTHERWISE, THEY ARE SUBJECT TO A DIAG FEE. WE ARE NOT A STORAGE FACILITY!
Devices left unclaimed for more than 60 days after notification will be treated as abandoned under California Civil Code §2080. After reasonable notice attempts, the device may be disposed of or sold to recover costs. IN THE EVENT THAT A CUSTOMER WISHES TO CLAIM THEIR DEVICE(S) PRIOR TO THE 60-DAY TIME LIMIT, THEY MUST PAY ANY AND ALL OUTSTANDING BALANCE(S) RELATED TO THEIR DEVICE(S)
REPAIR BROS IS NOT RESPONSIBLE FOR LOSS OF PROFIT, ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL DAMAGE AND OR LOSS OF DATA THAT MAY HAVE OCCURRED DURING OR AFTER DEVICE SERVICE.
Cases, SIM cards, SD cards, cables, and other accessories should be removed. Repair Bros is not responsible for accessories left with the device.
LAYAWAY AND PREORDER
ALL ITEMS PUT ON LAYAWAY MUST HAVE AT LEAST %35 MONEY DOWN INITIALLY.
PAYMENTS MUST BE MADE AT LEAST BI-WEEKLY ON ITEMS IN ORDER TO SUSTAIN THE LAYAWAY AGREEMENT. ITEMS ON LAYAWAY MUST BE PAID IN FULL WITHIN A 60 DAY TIME PERIOD FROM THE INITIAL PAYMENT.
PRE ORDER PAYMENTS ARE NOT REFUNDABLE.
NON-REFUNDABLE ITEMS
SIM CARDS, ACTIVATION PAYMENTS, AIRTIME MINUTES, UNLOCKS, OR PAYMENTS MADE TO THE WRONG NUMBER ARE NON-REFUNDABLE AND CANNOT BE TRANSFERRED TO ANOTHER LINE.
SCREEN PROTECTORS ONCE APPLIED TO A DEVICE ARE NO LONGER REFUNDABLE. ALSO REPAIRS THAT ARE COMPLETED ARE NON-REFUNDABLE.
LAYAWAY AND PREORDER PAYMENTS ARE NON-REFUNDABLE.
LABOR AND PARTS USED FOR ANY REPAIRS ARE NON-REFUNDABLE.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AT ANYTIME.