Last Updated Date: February 26, 2025
These Terms and Conditions (“Terms”) govern your use of the services provided by Repair Bros LLC (“we,” “us,” or “our”), including our website, in-store services, and any related communications. By using our services, you agree to be bound by these Terms.
1. Services Provided
We provide cellphone and electronic device repair services. We will diagnose the problem with your device and provide you with an estimate for the repair. We will only perform the repair if you approve the estimate.
2. Estimates and Payment
Estimates are provided based on our initial assessment of the device. The actual cost of the repair may vary if additional issues are discovered during the repair process. We will notify you of any changes to the estimate and obtain your approval before proceeding. Approval can be provided in writing or verbally.
Payment is due upon completion of the repair.
A diagnostic fee may be charged if you decline the repair after we have diagnosed the problem. This fee covers the time and expertise involved in diagnosing the issue.
3. Data Loss
Important: You are solely responsible for backing up your data before bringing your device in for repair. We are not responsible for any data loss that may occur during the repair process.
While we take precautions to protect your data, we cannot guarantee that your data will not be lost or corrupted.
4. Warranty
We offer different types of warranty based on our repair services. The warranty covers defects in workmanship and parts used in the repair, for the duration of the warranty which is different based on the repair services.
The warranty does not cover accidental damage, misuse, liquid damage, or unauthorized modifications to the device.
The warranty is void if the device is opened or tampered with by anyone other than us.
To claim warranty service, you must return the device to us with proof of purchase.
5. Limitation of Liability
To the fullest extent permitted by applicable law, our liability for any damages arising out of or relating to our services is limited to the amount you paid for the repair.
We are not liable for any indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, lost data, or loss of use of your device.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
6. Abandoned Devices
If you fail to pick up your repaired device within +1 916-596-6162 days after we notify you that it is ready, we may consider the device abandoned. We will attempt to contact you via phone and email before considering a device abandoned.
We will make reasonable efforts to contact you before disposing of an abandoned device.
We may sell or otherwise dispose of abandoned devices to recoup our costs.
7. SMS/Text Messaging
We use SMS/text messaging through our point-of-sale (POS), to communicate with you regarding appointment reminders, repair updates, and, with your express consent, occasional promotional offers relevant to your device or repair history.
- Consent: By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive text messages from Repair Bros LLC for the specified purposes. You may provide consent verbally
- Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any message you receive from us. Doing so will remove you from all SMS campaigns managed through our POS provider.
- Message Frequency: Message frequency varies. You will primarily receive messages related to scheduled appointments and updates on the status of your repairs. We will send promotional messages sparingly and only to those who have explicitly opted in.
- Message and Data Rates May Apply: Message and data rates may apply. Check with your mobile carrier for details.
- 10DLC Compliance: We are committed to complying with all applicable 10DLC (10-Digit Long Code) regulations and guidelines through SMS services.
- Permitted Message Types: We only send the following types of SMS messages:
- Appointment Reminders: Notifications about upcoming scheduled appointments.
- Repair Updates: Updates on the status of your device repair (e.g., diagnostic complete, parts ordered, repair completed).
- Missed call: If we miss a call from you, we’ll drop you a message
- Review request: If we have completed a repair, we request you share your feedback on our Google profile.
- No Sharing of Information: We will not share your mobile number with any third parties for their own marketing purposes.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles.
9. Dispute Resolution
Any dispute arising out of or relating to these Terms shall be resolved by relevant regulations in 916-596-6162
10. Entire Agreement
These Terms constitute the entire agreement between you and us relating to our services and supersede all prior or contemporaneous communications and proposals, whether oral or written.
11. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.
12. Changes to These Terms
We may update these Terms from time to time. We will post any changes on our website and update the “Last Updated Date” at the top of this document. Your continued use of our services after the posting of changes constitutes your acceptance of the updated Terms.
13. Contact Us
If you have any questions or concerns about these Terms, please contact us at:
Repair Bros LLC
916-596-6162
5112 Madison Ave Suite 103
Sacramento, CA 95841
myrepairbros@gmail.com
DEVICE RETURN & WARRANTY POLICY
DEVICES(S) CAN BE RETURNED SAME DAY FOR A FULL REFUND OTHERWISE; ALL SALES ARE FINAL.
NO RETURNS WILL BE ACCEPTED WITHOUT PURCHASE RECEIPT, ORIGINAL PACKAGING, AND ALL ACCOMPANYING ACCESSORIES.
DEVICES(S) MUST BE RETURNED IN THE ORIGINAL CONDITION WITHOUT ANY PERSONAL DATA OR ACCOUNTS (I.E. ICLOUD, GOOGLE, SAMSUNG, ETC) ON THE DEVICE.
NEW AND REFURBISHED DEVICE(S) SALES ARE SUBJECT TO A LIMITED 30 DAY IN-STORE WARRANTY UNLESS SPECIFIED. WARRANTY COVERS POSSIBLE DEFECTS EXCLUDING LIQUID AND PHYSICAL DAMAGE. DEVICE WARRANTY IS VOIDED IF THE DEVICE HAS BEEN WORKED-ON, OPENED, AND OR DISASSEMBLED BY ANYONE OTHER THAN REPAIR BROS OR ITS AFFILIATES. USED DEVICES ARE SOLD AS-IS.
SOFTWARE MODIFICATION SUCH AS JAILBREAKING OR ROOTING WILL VOID DEVICE(S) WARRANTY.
ACCESSORY RETURN & WARRANTY POLICY
ACCESSORIES CAN BE RETURNED SAME DAY FOR A FULL REFUND OR WITHIN 7 DAYS FOR STORE CREDIT BUT WILL BE SUBJECT TO A 20% RESTOCKING FEE.
NO RETURNS WILL BE ACCEPTED WITHOUT PURCHASE RECEIPT, ORIGINAL PACKAGING, AND ALL ACCOMPANYING ACCESSORIES. ACCESSORIES MUST BE RETURNED IN THE SAME CONDITION.
DEVICE REPAIR POLICY
ALL REPAIRS INCLUDE A NON-REFUNDABLE DIAGNOSTIC FEE. DIAGNOSTIC FEE(S) VARY DEPENDING ON DEVICE(S) AND ARE SUBJECT TO CHANGE AT ANY TIME. ALL REPAIRS ARE NON-REFUNDABLE. MOST REPAIRS INCLUDE A LIMITED 30-DAY WARRANTY FOR MANUFACTURED DEFECTS WITH PROOF OF PURCHASE RECEIPT. ANY PRE-EXISTING DEVICE(S) PROBLEMS THAT WERE NOT ADDRESSED AT TIME OF DIAGNOSTIC ARE NOT AND WILL NOT BE COVERED UNDER WARRANTY.
LIQUID DAMAGE DEVICES ARE WORKED ON FOR DATA RECOVERY ONLY.
WARRANTY DOES NOT INCLUDE GLASS SEPARATION, FRAME DAMAGE IN ANY FORM INCLUDING BUT NOT LIMITED TO; DINGS, DENTS AND OR BENDS, SCRATCHED SCREENS, CRACKED SCREENS, PHYSICAL DAMAGE AND OR LIQUID DAMAGE. ALSO, SOLDER REPAIRS HAVE NO WARRANTY.
NON-COMPLETED REPAIR CANCELLATIONS ARE SUBJECT TO A RESTOCKING FEE EQUAL TO 25% OF THE TOTAL REPAIR COST.
TOTAL REPAIR COST IS SUBJECT TO CHANGE DUE TO MARKET PRICE FLUCTUATION OF PARTS. PRE ORDERS CANNOT BE CANCELED BECAUSE PARTS ARE NON-REFUNDABLE.
ALL DIAGNOSTICS ARE FREE WITH REPAIR OF THE DEVICE. OTHERWISE, THEY ARE SUBJECT TO A DIAG FEE. WE ARE NOT A STORAGE FACILITY!
ANY DEVICES LEFT IN STORE FOR MORE THAN 30 DAYS AFTER REPAIR ARE ASSUMED TO BE ABANDONED BY THE OWNERS AND BECOME THE RIGHTFUL PROPERTY OF REPAIR BROS LLC. IN THE EVENT THAT A CUSTOMER WISHES TO CLAIM THEIR DEVICE(S) PRIOR TO THE 30-DAY TIME LIMIT, THEY MUST PAY ANY AND ALL OUTSTANDING BALANCE(S) RELATED TO THEIR DEVICE(S)
REPAIR BROS IS NOT RESPONSIBLE FOR LOSS OF PROFIT, ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL DAMAGE AND OR LOSS OF DATA THAT MAY HAVE OCCURRED DURING OR AFTER DEVICE SERVICE.
LAYAWAY AND PREORDER
ALL ITEMS PUT ON LAYAWAY MUST HAVE AT LEAST %35 MONEY DOWN INITIALLY.
PAYMENTS MUST BE MADE AT LEAST BI-WEEKLY ON ITEMS IN ORDER TO SUSTAIN THE LAYAWAY AGREEMENT. ITEMS ON LAYAWAY MUST BE PAID IN FULL WITHIN A 60 DAY TIME PERIOD FROM THE INITIAL PAYMENT.
PRE ORDER PAYMENTS ARE NOT REFUNDABLE.
NON-REFUNDABLE ITEMS
SIM CARDS, ACTIVATION PAYMENTS, AIRTIME MINUTES, UNLOCKS, OR PAYMENTS MADE TO THE WRONG NUMBER ARE NON-REFUNDABLE AND CANNOT BE TRANSFERRED TO ANOTHER LINE.
SCREEN PROTECTORS ONCE APPLIED TO A DEVICE ARE NO LONGER REFUNDABLE. ALSO REPAIRS THAT ARE COMPLETED ARE NON-REFUNDABLE.
LAYAWAY AND PREORDER PAYMENTS ARE NON-REFUNDABLE.
LABOR AND PARTS USED FOR ANY REPAIRS ARE NON-REFUNDABLE.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE AT ANYTIME.